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Shipping & Returns

Policies

Thank you for visiting our website, we want your visit to be enjoyable and satisfying, we adhere to a strict policy for ensuring privacy of your personal identification including name, address, email and telephone number. We do not sell any personal information to third parties.

All transactions are handled through a secure credit card facility. If you prefer to order using snail mail, phone or fax please do not hesitate to contact us and your order will be promptly handled.

Shipping:

We ship using Canada Post Expedited - please allow 5-7 business days for delivery. This method comes with a tracking number and insurance.

Shipping to the USA can take up to 3 weeks depending on customs clearance.

Fed- Ex or UPS are used when you require your order sooner or next day.

Greyhound can be used if you require a large item at a reasonable shipping cost. This will be delivered to your nearest Greyhound depot.

Please contact us for a shipping quote.

We aim to process your order within 3-4 business days. When your order comprises of items that are both in and out of stock we will email you and give you the option to split your deliveries or wait until everything is in stock.

Return Policy:

We believe in an open and fair returns policy that enables our customers to purchase with confidence and return with ease and we understand that not all clothing or equestrian products purchased online will fit first time. If you try your purchase as soon as it arrives and wish to return or exchange it then we are here to help you even if you don’t have a receipt, you can still return the product for an exchange or store credit or a full refund.

MONEY BACK GUARANTEE 100% Satisfaction Guaranteed! any product can be returned within 30 days for a full refund, credit or exchange.

If, for any reason, you are not satisfied with any product you have received, contact us and return it within 30 days in new condition for an exchange or refund. Apparel must be clean and in original packaging with tags attached. Soiled or damaged items will not be accepted.

Shipping charges are not refunded.

HOW DO I EXCHANGE OR RETURN AN ITEM?

We advise that returns and exchanges be sent by insured mail. We cannot reimburse shipping costs for returns and exchanges. Underwear is not returnable.

Please include a note as to what action you would like to take (return, refund, or exchange for another item.

All deliveries require a signature on receipt. You may wish to arrange to have any order delivered to an address other than your home, particularly if you are generally out during normal working hours.

Returns

We strongly recommend you obtain proof of postage and the appropriate insurance for any items you return to us as we will not be responsible for them until they arrive at our premises.

   Please ensure that you enclose a covering letter stating:

  • Your name and contact details as shown on the original order.
  • Your receipt number.
  • The reason for the return.  
  • Whether you would like an exchange, credit or a refund.

For the avoidance of doubt refunds or exchanges cannot be given until the original items are received by us.

FAQ

What if my return is not in new condition?

We will contact you to inform you of a 15% restocking fee. If the items are poor condition, we may refuse your return.

What if my item is defective?

We will issue a call tag and have FedEx pick-up the defective item at no additional cost to you. If we determine the item is not defective, we will return the item(s) and subtract the shipping costs from your return credit.

PLEASE NOTE: we cannot ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order.

When will I receive my refund?

Once we receive your return, we work to process your return within 3-7 business days. Once your return has been processed, you will receive your funds as follows:

If you paid by credit card, your original method of payment will be credited within 24 hours of processing your return. 

We pride ourselves on customer service & satisfaction, please do not hesitate to contact us if you have any queries or questions.

Shipping Address:

50 Sheep River Crescent

Okotoks

AB

T1S 1R3

Canada

 

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